FAQs on guaratee

Why can I extend my warranty/guarantee? Does this mean that I can expect further repairs after a relatively short period of time?

An extended warranty is similar to extended insurance plans, which can be tailored to suit individual needs, e.g. if you want to keep your vehicle for a longer period of time. It goes without saying that all our repairs are carried out with the same careful attention to providing a high quality service. The number of claims made lies at below 1%. Nevertheless, sometimes claims are necessary (e.g. material deficiency of parts). Most repair services carry a standard warranty of between 2 and 5 years; whereby older devices carry the legal minimum 1 year warranty. You can extend these warranties on payment of the necessary fee.

Why do other companies always offer longer warranties?

Please check how long these firms have been trading for and if they can prove their experience values. We only offer longer guarantees, once we have tested our repair methods and know that they can survive the period of time offered by the guarantee. For us, customer satisfaction means keeping our word and not leaving you in the lurch.

Another company repaired my FIS. The pixel faults have now been rectified, but the display remains dark. I have been told that this fault has nothing to do with the pixel faults I previously had and therefore cannot make use of my guarantee.

The FIS display can be affected by two related series faults: pixel faults and the so-called "dark cloud effect", which results in a dark display. It appears that your FIS display was replaced with a second-hand one, thus rectifying only part of the fault. Before you have your display repaired, please make sure that the display was replaced with a new one. You should have this confirmed in writing and, where necessary, be showed the new display. DTS always replaces FIS displays with new ones, thus ensuring that both series faults - even if one or the other has not yet put in an appearance - are rectified!